Hannah is happy to offer a full refund or exchange within 14 days of receipt of purchase.
Return requests must be submitted within this 14 day time frame.
All items must be returned unworn, unwashed and in perfect condition with their original packaging.
Customers are responsible for return shipping charges.
We kindly ask that you ship returns back to us within five working days upon approval of your request.
We will reimburse you for both delivery and return shipping charges only if you have received an incorrect order or your item was damaged or defective.
Returns are processed within five working days of receipt.
Please allow up to an additional 3 to 5 business days for your refund (less shipping costs) to be posted to your credit card or PayPal account.
Please note, we do not accept liability for shipping loss or damage of returned goods.
Requesting a Return
Please send an email to firstname.lastname@example.org with “Return Request” and Your Order Number included in the subject line.
Please include the name of the product you would like to return as well as the size, colour and reason for your return.